WHAT DOES PRE-ORDER MEAN?
Due to a high demand or out of stocks some items are available to pre-order. It means that the product is not currently in stock and you must place your order as per normal if you'd like to secure your item.
The benefit of purchasing pre-order items is that you won't have to worry about the item becoming out of stock shortly after we list it online.
It is the customers responsibility to read and understand this information before proceeding to place a pre-order.
HOW DO PRE-ORDERS WORK?
Preorders are fulfilled once all items in the order are available for dispatch. We cannot dispatch items separately if preorders and non preorders are combined in the same order.
*If your order contains an item which is on pre-order, we will dispatch your full order once the pre-order item has arrived. However, if you would like a non preorder item to be sent earlier, please contact our sales staff for assistance.
Your card is charged when the order is placed so your item can be put into production. Pre-orders will usually be processed within 1 to 2 weeks of placing the order.
Pre-orders cannot be cancelled/refunded once placed. However, if you wish to change your item to another choice, you may do so. Alternatively, a store credit will be issued for you to use on our online store.